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Online Customer Service

Online Customer Service

SOSCleanroom supports cleanrooms and controlled environments with fast shipping, responsive help, and best-in-class consumables. Use this page to get quotes, product-selection support, order help, and documentation assistance—without delays.

Fast path: what do you need right now?
Contact
Phone: 800-443-7101
Hours: Mon–Thu 9am–5pm CT, Fri 9am–4:30pm CT
Address: 10210 Forest Lane, Dallas, TX 75243

24/7 help: SOSCleanroom chatbot

If you need answers outside business hours, use the SOSCleanroom chatbot at the bottom right of the website. It is designed to help with product navigation, basic questions, and quick direction to the right category or document.

Best use of the chatbot
  • Finding the right product category quickly (wipers, swabs, gloves, sterile alcohol, disinfectants).
  • Order Status and Tracking information.
  • Locating training materials and how-to guidance.
For quotes, purchase orders, or account needs, contact our team directly using the options below.

Request a quote

For formal quotes, contract pricing, or a short list of approved SKUs, email our sales team. If you include the details below, we can respond faster and keep your selection aligned to your cleanroom requirements.

Email sales
Include:
  • Part number(s) and quantity
  • Sterile vs non-sterile requirement
  • ISO class / application zone (if applicable)
  • Delivery location and required date
  • Any documentation needs (CoA, lot traceability, etc.)
Phone quotes and urgent needs
Call 800-443-7101 during business hours for urgent sourcing questions, substitutions, or time-sensitive orders.
If your cleanroom cannot pause operations, tell us:
  • What you are running (process / industry context)
  • What is at risk (downtime, audit, certification window)
  • What you have on hand and what you must match

Order support

SOSCleanroom is designed to be easy to work with: fast fulfillment, accurate orders, and clear communication when your environment requires reliability. Use the links below for quick updates.

Track an order
Use our order tracking page for status updates.
Order tracking
Shipping timing and expectations
Review shipping costs and typical timing so you can plan around critical windows.
Shipping costs & times
Product return questions
If you need returns guidance or help with account details, follow this link to learn more.
Return Policy

Product selection support (what to tell us so we can help fast)

Cleanroom selection is not only about price—it is about risk control (particles, residues, electrostatic events, and documentation). If you share your zone and task, we can help you choose formats that work in the real world and are easier to standardize.

Minimum details that speed selection
  • ISO class / room zone: ISO 4/5 critical, ISO 7/8 support, or general controlled lab.
  • Task: cleaning, spill control, precision cleaning, sampling, validation, assembly, printing/optics, compounding, etc.
  • Constraints: sterile vs non-sterile, ESD needs, residue tolerance, solvent compatibility, surface sensitivity.
  • Preferred format: dry vs pre-wetted wipers, swab geometry, glove material and cuff length, packaging count.

Documentation and compliance support

Many customers require documentation for qualification, audits, or internal change control. Tell us what you need (example: lot traceability, product data sheets, sterility documentation where applicable), and we will help you locate the correct manufacturer documentation.

Important note
SOSCleanroom provides educational guidance and product knowledge. Your facility should validate procedures and maintain SOPs under your own quality system.

FAQ

What is the fastest way to get a quote?
Email sales@sossupply.com with part number(s), quantity, sterile requirement, and ship-to location. If your need is urgent, call 800-443-7101 during business hours.
When should I use the chatbot?
Use it for product navigation, category guidance, and quick direction to documents or training resources—especially outside business hours. Use email or phone for quotes, purchase orders, account updates, or time-sensitive sourcing.
Can SOSCleanroom help with product selection for my cleanroom?
Yes. If you share your ISO class (or room zone), task, and constraints (sterile vs non-sterile, ESD, solvent compatibility, residue tolerance), we can narrow selection to a short list that is easier to standardize and keep in stock.
A reliability note from SOSCleanroom
We stock and ship best-in-class cleanroom consumables because critical environments cannot be compromised. Our goal is simple: fast shipping, excellent customer service, fair pricing, and continuity of supply so customers do not have to worry about availability.
Last reviewed: Dec. 29, 2025