Skip to main content

Online Customer Service

SOSCLEANROOM SUPPORT

Online Customer Service

SOSCleanroom supports cleanrooms and controlled environments with fast shipping, responsive help, and best-in-class consumables. Use this page to request quotes, get product-selection support, resolve order questions, and locate documentation—without delays.
Contact
Phone: 800-443-7101
Email: sales@sossupply.com
Hours: Mon–Thu 9am–5pm CT, Fri 9am–4:30pm CT
Address: 10210 Forest Lane, Dallas, TX 75243
We answer the phone!
When you call 800-443-7101, you reach SOSCleanroom employees—not a third-party call center. Our experienced customer service and sales team supports cleanrooms every day and can help with quotes, order questions, substitutions, and documentation requests.
Note: Phone response depends on current call volume and business hours; urgent cleanroom needs are prioritized when possible.
Service expectations 
  • Urgent needs: calling during business hours is typically the fastest route.
  • Email requests: include part numbers + quantities + ship-to to reduce back-and-forth.
  • Quotes and documentation: timing can vary by manufacturer participation and configuration requirements.
“Typical” is not a guarantee; complexity and manufacturer constraints can extend timelines.
Self-serve actions
Use these links for the fastest path to common needs. If you’re blocked, call 800-443-7101 or email sales@sossupply.com.
Track an order
Order tracking
Shipping guidance
Shipping costs & times
Return policy
Return policy
Training & how-to
Training materials
Quick inputs that speed resolution
For order questions, include PO # (if applicable), order #, ship-to ZIP, and the email used at checkout. For documentation, include part number and lot/batch when the request is lot-specific.
Choose your lane
These shortcuts mirror how procurement teams, QA, and operations typically engage support.
Procurement / Supply Chain
  • Quote requests and substitutions
  • Contract / repeat-buy SKU lists
  • Freight timing and ship-to planning
QA / Documentation
  • CoA / CoC and manufacturer documentation
  • Lot traceability requests (where available)
  • Configuration confirmation (sterile vs non-sterile)
Operations / Cleanroom Users
  • Product selection and standardization
  • ESD, residue, solvent compatibility constraints
  • Urgent downtime or critical-window sourcing
Help after hours: SOSCleanroom chatbot
Use the chatbot for product navigation, basic questions, and direction to resources. For quotes, account changes, or time-sensitive cleanroom needs, call or email our team.
Best use of the chatbot
  • Finding the right product category (wipers, swabs, gloves, sterile alcohol, disinfectants)
  • Order status direction and where to find tracking
  • Locating training materials and how-to guidance
Quotes, contract pricing, and approved SKU lists
For formal quotes, contract pricing, or standardized cleanroom consumables lists, email our sales team. Including the fields below reduces back-and-forth and improves accuracy.
Request a quote
Include:
  • Part number(s) and quantity
  • Sterile vs non-sterile requirement
  • ISO class / zone (if applicable)
  • Ship-to ZIP/location and required date
  • Documentation needs (CoA, lot traceability, etc.)
Retrieve an existing quote / convert quote to order
If you’re following up on a quote, include:
  • Quote # (if available) or subject line of the quote email
  • Company name and email used
  • Ship-to ZIP (helps confirm the correct account/site)
To place an order from a quote, send a PO referencing the quote number (or request a rep-managed checkout if your workflow requires it).
Urgent sourcing / downtime risk
Call 800-443-7101 during business hours and state “time-critical” if your cleanroom cannot pause operations. Share what you must match (part number/configuration), what you have on hand, and what is at risk (downtime, audit window, validation schedule).
Order support
Use the links below for quick updates and planning around critical windows.
Track an order
Use our tracking page for status updates.
Order tracking
Shipping timing and expectations
Review shipping costs and typical timing so you can plan ahead.
Shipping costs & times
Returns policy
Review return conditions before shipping items back.
Return policy
Tip: For fastest support, include order # (or PO #), ship-to ZIP, and the email used at checkout.
Returns, damages, and issues
To avoid delays and compliance risk, follow the return policy and contact SOSCleanroom before shipping items back. Some categories (including sterile items and special-order configurations) may have restrictions.
Start here
Review policy details and then contact us with order number + item + reason.
Return policy
What to include (reduces back-and-forth)
  • Order # (or PO #) + ship-to ZIP
  • Part number + quantity affected
  • Lot/batch (if the request is lot-specific)
  • Photos for damage/packing issues (if applicable)
Note: Return authorization requirements and restrictions vary by product category and manufacturer terms.
Product selection support (what to tell us so we can help fast)
Cleanroom selection is not only about price—it’s about risk control (particles, residues, electrostatic events, and documentation). Share your zone and task and we’ll narrow selection to formats that are easier to standardize.
Minimum details that speed selection
  • ISO class / room zone: ISO 4/5 critical, ISO 7/8 support, or general controlled lab
  • Task: cleaning, spill control, precision cleaning, sampling, validation, assembly, printing/optics, compounding
  • Constraints: sterile vs non-sterile, ESD needs, residue tolerance, solvent compatibility, surface sensitivity
  • Preferred format: dry vs pre-wetted wipers, swab geometry, glove material/cuff length, packaging count
Documentation and compliance support
Many customers require documentation for qualification, audits, or internal change control. Tell us what you need (e.g., CoA/CoC, lot traceability where available, product data sheets, sterility statements where applicable), and we will help locate the correct manufacturer documentation.
Fastest way to request documentation
  • Part number (MFR PN or SOS SKU)
  • Lot/batch (if your request is lot-specific)
  • Document type (CoA, CoC, SDS, spec sheet, sterility statement, etc.)
  • Use context (sterile vs non-sterile, ISO zone, or internal requirement)
Where documentation typically lives
  • Manufacturer TDS / spec sheet links (when provided)
  • Lot-specific CoA/CoC (when supported by manufacturer and configuration)
  • Product page resources and education center materials
Note: Availability, format, and timing vary by manufacturer policies and product category.
Important note
SOSCleanroom provides educational guidance and product knowledge. Your facility should validate procedures and maintain SOPs under your own quality system.
FAQ
Do you use a call center?
No. When you call 800-443-7101, you reach SOSCleanroom employees—experienced customer service and sales team members who support cleanrooms daily.
What is the fastest way to get a quote?
Email sales@sossupply.com with part number(s), quantity, sterile requirement, and ship-to ZIP. For urgent needs, call 800-443-7101 during business hours.
When should I use the chatbot?
Use it for product navigation, category guidance, and direction to training resources—especially outside business hours. Use email or phone for quotes, purchase orders, account updates, or time-sensitive sourcing.
Can SOSCleanroom help with product selection for my cleanroom?
Yes. If you share ISO class (or zone), task, and constraints (sterile vs non-sterile, ESD, solvent compatibility, residue tolerance), we can narrow selection to a short list that is easier to standardize and keep in stock.
A reliability note from SOSCleanroom
We stock and ship best-in-class cleanroom consumables because critical environments cannot be compromised. Our goal is simple: fast shipping, excellent customer service, fair pricing, and continuity of supply so customers do not have to worry about availability.
Last reviewed: Feb. 4, 2026
SOSCleanroom provides product information and educational guidance to support purchasing decisions. Documentation availability (CoA, CoC, lot traceability, sterility statements where applicable) varies by manufacturer, product category, and configuration. Customers are responsible for validating product suitability and maintaining SOPs under their own quality systems. Hours, policies, and service options are subject to change. For help: call 800-443-7101 or email sales@sossupply.com.