SOSCLEANROOM | SHIPPING & DELIVERY
Shipping Clarity. Fewer Surprises.
Know how SOSCleanroom handles shipping schedules, carrier options, freight estimates, and qualifying free shipping—before you place your order.
Shipping at a glance
The essentials for your delivery plan
Published shipping windows and dispatch estimates are not carrier transit-time or delivery-date guarantees.
From order to shipment
How shipping schedules and availability work
Stock status, item classification, order details, and carrier service determine when an order can ship. Shipping time is separate from transit time after the carrier accepts the package.
01 IN STOCK
Most ship within one business day
For available items, most orders ship within one business day of receipt. Contact our team for product-specific availability or an urgent requirement.
02 SPECIAL ORDER
Factory sourcing may take longer
Non-stock and special-order items may ship directly from the manufacturer and can take approximately 7–21 days for delivery. Actual timing varies by item and source.
03 TIME-SENSITIVE
Confirm before relying on a date
For planned production, audits, or other critical deadlines, call 800-443-7101 to confirm availability, potential service restrictions, and shipping options.
Services and restrictions
Carrier options depend on the product and destination
FedEx and UPS
Published options include Ground and 2nd Day service, where eligible. Overnight delivery may be available by request—please call to confirm availability and any additional charges.
Air services can be limited by product, destination, carton dimensions, and carrier rules.
Ground-only, hazardous, and oversized items
Some products cannot ship by air or may require extra packaging, alternate service, additional handling, or freight/LTL transportation.
Ground-only items in a mixed cart may result in split shipments. Read Shipping Restrictions →
FedEx and UPS generally require a physical street address rather than a PO Box. Remote and limited-access destinations may have fewer eligible services.
Promotional shipping
Free shipping: eligibility and exclusions
Qualifying offer
$2,000+ product subtotal
The published promotion applies to qualifying orders shipped to addresses in the contiguous United States (lower 48 states). The threshold is based on the product subtotal.
What is excluded?
- International destinations and addresses outside the lower 48 states
- Large or oversized products, including tacky mats
- Hazardous-material (HAZMAT) shipping fees, which remain chargeable when applicable
Important: Reaching the order subtotal threshold does not make excluded items or HAZMAT charges free. Confirm the shipping charges shown at checkout and contact SOSCleanroom if your cart has special-handling products.
Costs and local options
Understand freight estimates before checkout
Checkout shipping estimates
The website estimates freight before an order is finalized. Certain 2nd Day shipments may need a price adjustment after carton dimensions are confirmed. SOS will contact you by email or phone if a change is necessary.
Fixed-rate shipping
Fixed shipping rates apply only to eligible addresses in the contiguous United States. If the quoted service cannot be used for your location or item, SOS will contact you with alternatives.
Local delivery and pickup
For possible local same-day delivery, please call. For customer pickup, add instructions in the checkout Customer Notes field. The published policy states that freight charges are refunded after pickup; confirm the arrangement with Customer Service.
Cross-border orders
Shipping outside the United States
International orders do not qualify for fixed-rate or free-shipping promotions. Quoted freight is an estimate and may require adjustment for carton dimensions or export requirements. Product and destination restrictions may apply.
For Canada, the recipient is responsible for applicable duties, taxes (which may include GST/HST/PST), and brokerage fees. SOSCleanroom does not pay international import duties or taxes.
Review International Customer Information →Questions we hear often
Shipping questions, answered
Does my order qualify for free shipping?
Qualifying orders with a product subtotal of $2,000 or more shipped within the contiguous United States may receive free shipping. Oversized products, including tacky mats, are excluded; HAZMAT fees are not included in the promotion. International orders are ineligible.
How quickly will an in-stock order ship?
Most in-stock orders ship within one business day of receipt. This is a typical dispatch estimate, not a guaranteed delivery date. Published shipping hours are Monday–Friday, 9 AM–3 PM CT, excluding holidays.
Can I request overnight shipping?
Contact SOSCleanroom at 800-443-7101 to check overnight-service availability for your products and destination. Extra charges and product restrictions may apply.
Why might the final shipping charge differ from checkout?
Some air shipments need adjustment after packaging and carton dimensions are reviewed. SOSCleanroom will contact you if the estimated charge needs to change.
Can I arrange customer pickup in Dallas?
Enter pickup instructions in the Customer Notes field during checkout and contact SOSCleanroom to coordinate. The published policy says freight charges are refunded after pickup.
Where can I check the status of an order?
Visit the Order Tracking page for account and website-chatbot guidance. Keep your SOSCleanroom order number and ordering email address available.
Customer service
Need help planning a shipment?
If availability, packaging, carrier restrictions, or a required arrival date may affect your operation, contact the SOSCleanroom team before relying on a delivery schedule. Have your SKU(s), quantity, ship-to ZIP code, and requested date ready.
Phone: 800-443-7101 | Email: sales@sossupply.com
Service availability, shipping eligibility, freight charges, and order lead times vary by product and destination. SOSCleanroom's published shipping terms govern; contact Customer Service for order-specific assistance.