Upon checkout you will see a section for international customers, please use this for all international orders. SOS sites calculate estimated shipping for you before you finalize your order. The sites shipping estimator is as accurate as possible, but in some cases when orders are shipped FedEx International Priority or FedEx International Economy the shopping cart may not reflect an accurate quote because of the dimension's of the package. *** At SOS's discretion we might elect to send your shipment via UPS International ** Please let us know if you require a certain carrier in the order notes to us. In this event, you will be contacted via email or one of our customer service's professionals will call you directly.
SOS has products all over the world and we welcome your business as international customers.
Shipping to Canada: Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
*Note: SOS is not responsible for paying international duties and taxes. If you require these charges in advance please contact your customs department for these charges.
International Credit Card Purchase
***IMPORTANT PLEASE READ:***
We do not accept credit cards issued by international banks (US Only). Your bank will authorize funds, but our credit card processor will decline the charge. Your funds will be held per your bank's authorization policies; please contact your bank for questions. *Do not make multiple attempts as this will deduct from your available credit.* Please use PayPal to process your international credit card orders.
When the checkout/customer details section asks for your "personal information," please enter your full name and billing address. The name and address you enter must match the information you have on file with your credit card provider, or the order will be declined.
You also must provide the 3-digit verification code on the back of the card to complete your order. These extra steps provide additional security against possible credit card fraud to the cardholder and Specialty Optical Systems, Inc.
If you have any questions about our shipping or international credit card policies please do not hesitate to call or email one of our Customer Service Representatives at 1-800-443-7101 or firstname.lastname@example.org