SOSCLEANROOM | SHIPPING RESTRICTIONS
Know What Can Ship—and How.
Some cleanroom supplies require ground service, regulated-material handling, or special freight arrangements. Understand the potential limitations before selecting a delivery method.
Plan before checkout
Why shipping options may be limited
Available services depend on the product, packaging, shipment dimensions, carrier requirements, and destination. The shipping method displayed at checkout may not be available for every item or address.
01 GROUND ONLY
Air service may be unavailable
Some products can ship only by ground based on carrier requirements.
02 REGULATED GOODS
Special handling may apply
Hazardous or regulated products can require approved packaging and documentation.
03 LARGE SHIPMENTS
Freight may be required
Size, length, or weight may lead to extra handling or an LTL carrier.
04 DESTINATION
Not every service reaches every address
PO Boxes, remote locations, and international addresses can have restrictions.
Shipping restrictions explained
Understand what affects your delivery
GROUND-ONLY PRODUCTS
When air shipping is not an option
Carrier rules limit certain items to ground transportation. If an order includes one of these products, expedited or air services may not be offered.
- Checkout may display fewer delivery methods for the affected items.
- Orders combining restricted and unrestricted items may ship in separate packages.
- Overnight service must be confirmed with Customer Service before relying on it.
HAZARDOUS & REGULATED MATERIALS
Additional carrier requirements
A product's classification and the applicable carrier rules may restrict transportation methods or destinations.
- Ground-only service may be necessary for some regulated goods.
- Special packaging, labeling, or shipment documentation may be required.
- Some products or destinations may not be eligible for shipment.
If additional information is required to process a regulated shipment, SOSCleanroom may contact you before dispatch.
OVERSIZED & OVERWEIGHT ITEMS
When standard parcel service is insufficient
Long, bulky, or heavy items may exceed package or service limits and require a different shipping arrangement.
- Additional handling or oversized-package charges may apply.
- Some orders may require multiple cartons.
- Freight or less-than-truckload (LTL) service may be required.
If the selected shipping service cannot accommodate the shipment, SOSCleanroom will contact you about alternatives.
ADDRESS & DESTINATION LIMITATIONS
Where delivery options are restricted
Carrier coverage varies by address and shipment classification. Certain destinations are not eligible for all services.
- PO Boxes: Provide a street address for FedEx or UPS delivery.
- Remote and limited-access destinations: Service options may be reduced or require alternate arrangements.
- International destinations: Export eligibility and documentation requirements depend on the product and country.
Shipping charges and eligibility
Restricted items can affect shipping costs
SOSCleanroom's published free-shipping promotion applies to eligible orders with a $2,000 or greater product subtotal going to addresses in the contiguous United States. It does not eliminate every product-specific shipping charge.
Oversized products
Large or oversized products, including tacky mats, are excluded from the published free-shipping offer.
HAZMAT charges and destinations
Applicable HAZMAT shipping charges remain payable; international destinations are not eligible for the U.S. free-shipping promotion.
For full thresholds, exclusions, freight estimates, and carrier options, see Shipping Costs & Times →
Before ordering
Help us confirm the right shipping option
For regulated, oversized, international, or urgent shipments, ask our team to review the details before relying on an expedited service or a delivery date.
STEP 01
Identify your items
Have the product SKU or part number and the quantity required.
STEP 02
Confirm the destination
Provide the ship-to ZIP/postal code, country, and any relevant delivery-access details.
STEP 03
Share timing requirements
Tell us your requested delivery date or preferred carrier service, if any.
Service eligibility, shipment charges, and delivery timing remain subject to product classification, carrier rules, and actual availability.
Shipping questions
Frequently asked questions
Can a ground-only product ship overnight?
Do not assume so. Ground-only classifications can prevent air and expedited shipment. Contact Customer Service to confirm available methods for the exact SKU and destination.
Can restricted and unrestricted items ship separately?
They may. An order containing both ground-only and nonrestricted products can be split into separate shipments, depending on availability and fulfillment requirements.
Will hazardous-material shipping fees be covered by free shipping?
No. Applicable HAZMAT charges are excluded from the published free-shipping promotion, even when the eligible product subtotal is $2,000 or more. See Shipping Costs & Times for the full offer terms.
Can I ship to a PO Box?
FedEx and UPS generally do not deliver to PO Boxes. Provide a physical street address and contact SOSCleanroom if your delivery location has special access requirements.
Can all cleanroom products be exported internationally?
No. Eligibility depends on the product, destination, classification, carrier, and required documentation. Review International Customers and ask for an item-specific review if restrictions may apply.
How do I track a shipment once it has shipped?
Use the instructions on the Order Tracking page for customer account, website chatbot, and carrier-tracking options.
Direct customer support
Questions about a restricted shipment?
We can help you review potential shipping limitations for the products you need. Include the SKU, quantity, destination, and requested service so our team can evaluate the available options.
Phone: 800-443-7101 | Email: sales@sossupply.com
Shipping restrictions and available services vary by item, carrier, and destination. For price estimates, shipping schedules, and promotions, consult the Shipping Costs & Times policy.