SOSCLEANROOM | RETURNS SUPPORT
Start Your Return Request.
Need to return an item or report a problem with an order? Start here. Submit your order details for review, then follow the RMA instructions provided by our team if your request is approved.
Approval is required before shipping. Sending an RMA request does not authorize a return. Do not ship merchandise until SOSCleanroom issues an RMA number and provides return instructions.
A clear process
How to request a return
Gather your details
Locate your order number, manufacturer part number or SOS SKU, quantity affected, and the reason for the request.
Submit the RMA form
Complete the existing BigCommerce form below. Describe each affected item and its condition in Comments/Questions.
Wait for authorization
SOSCleanroom will review the request. If approved, our team will provide an RMA number and shipping instructions.
Before you submit
What to include in your request
Include enough information for our team to identify your order and evaluate the specific products involved:
- Order number or purchase-order reference
- Product part number or SOS SKU and quantity affected
- Reason for return or discrepancy
- Product condition and whether packaging is opened
- For cleanroom products, status of both inner and outer packaging
Reporting shipping damage?
Describe the damage to the shipment, cartons, and products. If you have supporting photos, contact the team about the best way to send them; the standard form may not accept attachments.
Email supporting information →Return eligibility
Important return timeframes and conditions
These are summaries of the current SOSCleanroom Return Policy. Eligibility, exclusions, and applicable fees are governed by the published policy.
Standard returns
Generally within 30 days of purchase, subject to eligibility. A 20% restocking fee may apply, and the customer is responsible for return shipping. Cleanroom items must remain unopened, including inner and outer bags.
Shipping damage
Notify SOS within 7 days if products arrive damaged. Under the published damage policy, SOS covers return shipping, and no restocking fee applies.
Wrong item or quantity
Report discrepancies within 10 days of purchase to avoid a restocking fee, and within 30 days to remain eligible for refund or credit. SOS covers return shipping if SOS made the error.
Suspected product defects
Notify SOS within the manufacturer's warranty period. Manufacturer evaluation may be required; SOS covers return shipping for verified defects under its published policy.
Non-stock or special-order items may not qualify. Custom made-to-order and bio-hazardous items are not returnable. Refused deliveries without SOS consent are subject to a 30% restocking fee plus applicable shipping charges. Read the full policy for all terms.
Need help before submitting?
If you need to clarify return eligibility or report an urgent shipping discrepancy, contact our team directly.
Call 800-443-7101 | Email sales@sossupply.com | Customer Service →
Ready to submit?
Submit Your RMA Request
Complete the existing BigCommerce contact form directly below. Use Comments/Questions to list the part numbers, quantities, return reason, and packaging condition for the affected items.
A submission is not an approved RMA. Do not send products back until authorization and shipping instructions have been provided.