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Order Tracking

Order Tracking

Track your SOSCleanroom order in seconds using our 24/7 cleanroom chatbot. It can help with order status, shipping questions, product guidance, and fast escalation to our team when your request needs a specialist.

Contact
Phone: 800-443-7101
Hours: Mon–Thu 9am–5pm CT, Fri 9am–4:30pm CT
Email: sales@sossupply.com

Track your order instantly with the 24/7 SOSCleanroom chatbot

Our chatbot is the fastest way to get an order update—especially outside business hours. It is built to help with order tracking, shipping questions, product navigation, and quick escalation to our team when your request needs a specialist.

How to use it
  1. Look for the chat icon in the bottom-right corner of the website.
  2. Type “Track my order” (or “Order status”).
  3. When prompted enter the email address used to place your order, along with your SOS order confirmation number. (You can find your order number on your SOSCleanroom order confirmation email).
What the chatbot handles well
  • Shipment status & delivery update links via carriers website
  • “Where is my order?” questions
  • Finding product pages
  • Technical data sheets
Tip: If your cleanroom is waiting on critical consumables, contact us immeditley and let us know what is impacted (production, audit window, certification timing). That context helps us prioritize the right response if escalation is needed. We typically send partial shipments ahead of time and you are notified via email.

What to have ready (so tracking is fast)

Recommended information
  • Email address (required) 
  • SOSCleanroom order number (required) 
If you need a quick resolution
For time-sensitive needs, contact us directly so we can confirm pickup scans, carrier status, and options.
Phone: 800-443-7101
Email: sales@sossupply.com

Common tracking issues (and what they usually mean)

“Label created”
The shipment is prepared and awaiting the next carrier scan event. Carriers sometimes delay the first scan—especially during peak pickup windows. If your timeline is tight, contact us to confirm pickup status.
Multiple tracking numbers
Your order may ship in multiple cartons or from different inventory locations to get product to you faster. Track each number to see complete movement.
No recent scan updates
Scan events can lag. If the shipment is cleanroom-critical, call our team at 800-443-7101 or email us at sales@sossupply.com

Urgent help (cleanroom-critical shipments)

If timing affects uptime, audits, or production schedules, tell us what is at risk and we will move quickly. SOSCleanroom’s goal is simple: fast shipping, excellent customer service, fair pricing, and continuity of supply so customers do not have to worry about availability.

Fastest way to resolve an order issue
Call 800-443-7101 (business hours) or email sales@sossupply.com.
Include:
  • SOSCleanroom order number (or your PO number)
  • Ship-to ZIP code
  • The item(s) you are waiting on
  • Required-by date and what is impacted (production, audit, certification window)
Last reviewed: Dec. 29, 2025