SOSCLEANROOM SUPPORT
Quality Policy & Distribution Quality System Overview
SOSCleanroom is a distributor of cleanroom and controlled-environment products. We do not design, manufacture, formulate, sterilize, test, validate, or certify products. Our quality controls are focused on supplier management, order accuracy, product identification, handling/storage, packaging, documentation support, and issue resolution—within the scope of distribution operations.
Contact
Phone: 800-443-7101
Email: Sales@SOSsupply.com
Hours: Mon–Thu 9am–5pm CT, Fri 9am–4:30pm CT
Address: 10210 Forest Lane, Dallas, TX 75243
Quality Documentation
Documentation availability varies by manufacturer, product family, configuration, and manufacturer policy. SOSCleanroom provides manufacturer documentation when available and applicable.
- SDS (Safety Data Sheet)
- Manufacturer spec sheet / TDS (Technical Data Sheet)
- CoC / CoA when offered by the manufacturer for the specific item and configuration
- Lot / batch traceability support when requested at order time and available via manufacturer labeling/documentation
- Change notices when provided through manufacturer programs (as applicable)
Customer quality forms: If your organization requires SOSCleanroom to complete supplier quality questionnaires or onboarding forms, please email the form(s) to Sales@SOSsupply.com
Quality Policy
SOSCleanroom is committed to providing cleanroom and controlled-environment products and related services that meet customer requirements within the defined scope of a distribution organization. SOSCleanroom does not design, manufacture, formulate, sterilize, test, validate, or certify products. Our quality responsibilities are limited to supplier management, order fulfillment accuracy, product identification, handling, storage, packaging, documentation support, and customer communications as applicable to distribution operations.
Our distribution quality focus
Supplier oversight • Order review • Identification/traceability support (where required) • Handling/storage • Packaging/shipping • Segregation of suspect product • Corrective action for distribution processes • Documentation routing and support
- Customer requirement review. Orders are reviewed to confirm SOSCleanroom can support requested products, quantities, delivery expectations, and documentation needs within distribution scope. If requirements cannot be met as requested, customers are notified promptly.
- Supplier qualification and oversight. Products are sourced from established manufacturers and suppliers. Supplier performance is monitored using distribution-relevant indicators (accuracy, damage, returns, complaint trends, responsiveness). Issues determined to originate upstream are escalated to the manufacturer or supplier.
- Product identification and traceability support. Internal item identification is maintained and aligned to manufacturer part numbers and descriptions. Traceability support to the manufacturer is provided on a best-effort basis when required by regulation, customer specification, or product classification and when such data is available via manufacturer labeling/documentation. Requests should be made at time of order to minimize delays.
- Handling, storage, packaging, and delivery controls. Products are handled, stored, packaged, and shipped using methods intended to preserve packaging condition and prevent damage, mix-ups, or deterioration. Manufacturer handling instructions are followed when provided.
- Control of nonconforming or suspect product. Products identified as damaged, incorrect, or suspect are segregated to prevent unintended shipment. Disposition may include replacement, return to supplier, or other actions consistent with distribution agreements and customer needs.
- Training and continuous improvement. Training is role-based for associates affecting order accuracy and product handling. Feedback, returns, and issue trends are reviewed to drive improvements.
Top management is responsible for establishing, maintaining, and reviewing this Quality Policy and ensuring it is implemented within SOSCleanroom’s distribution operations.
Quality System Overview
1) Management responsibility
Quality responsibilities are integrated across purchasing, sales support, warehousing, and logistics. Management reviews performance and ensures resources are available for controls, training, and improvement.
2) Contract / order review
Orders are reviewed prior to acceptance to confirm requirements can be supported within distribution scope. If requirements cannot be met, SOSCleanroom communicates promptly and offers alternatives when possible.
3) Purchasing and supplier management
Suppliers are selected and monitored for reliability and responsiveness. Purchase documentation reflects manufacturer identifiers and descriptions as provided.
4) Incoming verification
Incoming shipments are checked for correct identification, quantity, and visible condition (e.g., damage). Additional verification may be applied based on risk, criticality, or observed trends.
5) Storage, packaging, and delivery
Products are stored and handled to reduce damage and deterioration. Packaging and shipping methods are selected to preserve product condition through delivery. Inventory rotation practices (e.g., FIFO) may be applied when relevant.
6) Nonconformance and corrective action
Suspect product is segregated and evaluated prior to disposition. Distribution-related issues are addressed internally. Manufacturing-related issues are communicated to the manufacturer/supplier for investigation and resolution.
If a quality issue is reported, SOSCleanroom will coordinate appropriate next steps (e.g., replacement/return) and work with the manufacturer as applicable.
7) Records, training, and improvement
Quality-related records are retained per internal procedures. Training is role-based. Key signals (accuracy, damage, returns, complaint trends, responsiveness) are reviewed to improve reliability.
Not applicable to distribution operations
Design controls • Manufacturing process validation • Sterilization validation • Product release testing • Regulatory certification activities
Scope & Limitations
- SOSCleanroom is a distributor only.
- SOSCleanroom does not design, manufacture, sterilize, test, validate, certify, or modify product performance characteristics.
- Product specifications, performance claims, sterility claims, regulatory classifications, and compliance statements originate from the manufacturer.
- Documentation availability (e.g., CoA/CoC, lot traceability, sterility statements) varies by manufacturer, product category, and configuration.
- Traceability support is provided on a best-effort basis when required and when data is available through manufacturer labeling/documentation.
- Customers are responsible for determining product suitability for intended use and maintaining SOPs under their own quality systems.
Request Quality Documentation
For the fastest response, email our team with the fields below (especially for lot-specific requests).
Include:
- Part number (manufacturer PN or SOS SKU)
- Document type (SDS, TDS/spec sheet, CoA, CoC, sterility statement if applicable)
- Lot/batch (if your request is lot-specific)
- Configuration (sterile vs non-sterile; packaging; ISO/class labeling if relevant)
- Order/PO reference (if tied to a shipment)
Document ID: QP-DIST-001 | Revision: 1.0 | Effective: Feb. 4, 2026 | Approved by: J. Jason Petty, President
Legal entity: Specialty Optical Systems, Inc. (doing business as SOSCleanroom.com, SOS Supply). Customers may also refer to the company as “SOS.”
Disclaimer: This document describes SOSCleanroom’s quality practices as a distributor. It does not constitute a certification, validation, or guarantee of product performance, regulatory compliance, or fitness for a particular use. Manufacturer documentation governs product specifications and claims. Hours, policies, and service options are subject to change. For help: call 800-443-7101 or email Sales@SOSsupply.com.